Legal
The fine print, in plain English
We try to keep this short. If anything is unclear, email legal@travelvisa.test and we will explain.
Privacy
Last updated: May 2026
We collect only the information needed to process your visa application — typically passport details, travel plans, contact details and supporting documents.
Sensitive identity documents are encrypted at rest and only shared with the embassies, consulates or visa centres handling your specific application.
You can request a full export or deletion of your data at any time by emailing privacy@travelvisa.test.
Terms of Service
Last updated: May 2026
Mileskeeper is an assistance service. We do not issue visas — that decision belongs to the destination government.
Our role is to prepare your application correctly, file it on your behalf where allowed, and keep you informed. Service fees are listed transparently before you pay.
You agree to provide accurate information and authentic documents. False information may result in rejection by the issuing authority and is not eligible for refund.
Refund Policy
Last updated: May 2026
On-time guarantee. If we miss the visa-delivery window we promised at checkout, our service fee is refunded automatically — no support ticket needed.
Government fees. Fees paid directly to embassies or visa centres are non-refundable once submitted, as they are processed by third parties.
Cancellations. You may cancel any application before submission for a full refund of the service fee. After submission, refunds are case-by-case depending on the destination.
Security
Last updated: May 2026
All traffic is served over TLS. Documents are encrypted at rest and access is scoped to the visa specialist working on your case.
We follow the principle of least privilege internally — most staff cannot see customer documents. Audit logs record every document access.
Found a vulnerability? Please email security@travelvisa.test. We respond within 48 hours and credit responsible reporters.